Return & Exchange Policy
30 Days Return/Exchange Policy
Below are the detailed instructions on how to process a return or exchange. The policy begins from the date of delivery. Please see whether either of these pertain to you, and if the item(s) are covered by our 30 Return Policy.
Note: Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
The following reasons are covered by our 30 day FULL COVERAGE Return/Exchange Policy.
- We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.
- You received the incorrect photo charm. If the picture’s appearance is different from the photo provided to Jqueenwatchwinders.
- Paint is chipping, Crystals fall off, etc. (We will only exchange the item(s) for the same product, or for item(s) or equal or lesser value.)
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In these three cases, we will bear the freight for returns and exchanges. In other cases,the user bears the return freight.
Please follow the instructions that are provided by our customer service team.
- Returns will be processed within 14 business days of receipt of your item(s). You will receive an email notification once your return is processed. Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.
Please follow the instructions below.
- Please do not return to the original shipping address，Please contact customer service to confirm before returning.
- Items that are being returned should be new, and unworn. They should be kept in its original condition in which you received them in.
- Please contact one of our customer service representatives to request return authorization, and the return instructions.
- Jqueenwatchwinders reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.